Booking Cancellations, Credits and Refunds

As a family-run business, we rely on advance bookings to organise our horses, instructors, courses and activities. The following terms apply when a customer cancels, changes or does not attend a booking.

Riding Lessons, Courses and Activities

A minimum of 48 hours’ notice is required to cancel or change a riding lesson, course, holiday activity or other activity booking.

Bookings cancelled with less than 48 hours’ notice are not eligible for a refund or account credit.
Requests to move a booking to another date or time must be made at least 48 hours before the booking is due to take place.
When at least 48 hours’ notice is provided, the amount paid will be returned as credit to the customer’s account rather than refunded.
No refund or credit will be provided for non-attendance.

Membership Subscriptions

All membership subscription payments are non-refundable and non-transferable. This includes any unused membership time, privileges or benefits.

Lessons, courses and activities booked by members remain subject to our standard 48-hour cancellation and booking-change terms.

In some circumstances, the Centre may schedule a member’s future lessons before the relevant membership subscription payment has been received. If the membership is cancelled before those lessons take place, the Centre will:

Cancel the lessons scheduled under that membership;
Deduct a £25 administration fee from the lesson fees already paid; and
Return the remaining value of the cancelled lesson bookings to the customer’s account as credit.

Any credit issued will be subject to the terms set out in our Account Credit section below.

Account Credit

Money credited to a customer’s account cannot be exchanged for cash or refunded to the original payment method.

Available account credit may be used to pay for future bookings or to purchase gift vouchers.

Pony Parties

The number of children confirmed at the time of booking forms part of the party reservation.

No refund or credit will be provided if a guest does not attend.
Reducing the number of children after the party has been confirmed will not reduce the amount payable or create an account credit.
Additional children may be added when enough notice is given, provided we have the capacity to accommodate them.

Pony Party Refund Timescales

The amount available for refund depends on how far in advance the party is cancelled:

More than 3 months and up to 6 months before the party: The booking may be refunded in full.
Between 2 and 3 months before the party: 50% of the booking payment may be refunded.
Less than 2 months before the party: No refund will be available.

Every refund approved under this policy will have a £25 administration charge deducted from it.

Contact Us

If you need clarification before cancelling or changing a booking, please contact the office:

Telephone: 01268 732227
Email: rawrethec@gmail.com

General Conditions

Rawreth Equestrian Centre may refuse admission or participation where an individual does not follow our policies, procedures or reasonable instructions.